SERVICE SUPPORT FEE EXPLAINED

Service Support Package Explained

At Redgate Lodge we always try to offer our customers excellent value for money with the products and services we provide. We work very hard behind the scenes to make sure that if you experience an issue with your new car, or even just need to be kept updated, that we have robust systems in place to take care of everything.

To save any confusion over our Service Support Fee, we have listed a few items covered within the package so you can have the confidence knowing that we are only charging it for the right reasons.

Courtesy Car

We know that it can be a pain if your car is off the road due to mechanical issues, or even just booked in for a service or MOT. Our sister company Bosch Car Service have four courtesy cars available, meaning you are not inconvenienced in any way. The courtesy cars are charged to customers at a cost of £15 per day, but is FREE of charge to anyone who has purchased a car from us as we pick up the bill from BOSCH on your behalf. Please state upon making any bookings if you would need the use of our courtesy cars. Also, please bear in mind the insurance cover is subject to age, driving experience, and also takes into consideration any convictions on your license. Remember when possible to book in advance as all courtesy cars are in very high demand.

Processing Warranty Claims

We have an internal warranty team in place to process any claims efficiently, meaning you get your car back at the earliest available opportunity. There is no waiting around for independent assessor to check your car over and validate claims, as we have auto authorisation on claims up to £500. In addition to this we also process all the paperwork, meaning a quick and simple process for customers with no money to hand over and no need to chase warranty companies for payment.

Warranty Excess Charge

A warranty is an insurance product and like car insurance, warranty companies charge an excess whenever a customer makes a claim. Our warranty company charge £30 excess meaning customers are usually responsible for the first £30 of any claim. As part of our Service Support Fee we will pay the warranty excess, regardless of where you are located in the UK or whichever garage you choose to complete the repairs.

Vehicle Diagnostic

Warning lights provide a clear sign to drivers that something is amiss with their vehicle. If you see a warning light appear on your dashboard, it may be simply due to a small insignificant and easy to repair fault, or it may be a sign that there is a serious underlying problem with the car. Even if you aren't experiencing any performance issues, it's essential to get the cause of the warning light checked and rectified ASAP. As part of our Service Support Fee if you bring your car to Bosch Car Service you will not be charged for any diagnostic work as once again we will pick up the bill. This is valid for the length of time you own the vehicle and is normally charged at a rate of £30.

FREE Summer / Winter Inspection

In our experience, the best way to avoid big repair bills it to spot potential problems before they can become real problems! It’s for that reason we give all customers that have purchased a car from us a FREE fully documented Winter and Summer check. The 30-point BOSCH inspection checks all areas of concern such as brakes, suspension, tyres and all fluid levels. The Service Centre prepare a detailed report with any remedial work recommended as necessary including pictures, videos and advice directly from the BOSCH technicians. The usual price of this comprehensive check is £20+VAT. As part of our Service support fee, we pay for this inspection.

Bosch Service Plan

We have a service admin team in place who send you reminders when your car is due for service, MOT and also confirmation of bookings you may make to the Bosch Service centre via text straight to your mobile, and also via email, meaning you never have to worry about missing your MOT due date or go overdue on your service (which can lead to warranties becoming void). Due to demand we recommend you book in early.

Handover Platinum Valet

Upon your purchase of your new vehicle we will book your car in to our Car Spa valet department, where it will receive our “platinum” valet (rrp £50) details of what our platinum valet can be found here

Fuel For Your First Journey

Prior to collection we will always add some fuel, so the first journey in your new car isn’t worrying if you will make it to the petrol station or not. Please consider that all cars we purchase tend to have little to no fuel left in them by the previous owner. We like to ensure there is at least enough fuel to turn any warning lights off, typically a range of 30-60 miles.

Registration Documents / change of ownership

V5 registration documents are completed by us and sent to the DVLA “recorded delivery” at an extra cost, so we can track your document if ever there is an issue, again taking out the hassle for you of registering your new car in your name. We also help you with your new car by administering your tax for your new vehicle on site on day of collection, meaning when you leave your car is road legal.

Williams Ceramic Coat Administration

If you choose to have your paintwork protected by our market leading Williams Ceramic coat we also administer the lifetime warranty that covers the product. We also take care of any warranty claims on the product for the full duration of your ownership.

Redgate Lodge Accident Support

Customers taking advantage of our Service Support Package now have exclusive access to our dedicated Accident Support team, who work in conjunction with our on site Bodyshop. Following any accident big or small, you will be provided with a hire car to use immediately while our team make all the necessary arrangements to have your car back on the road and looking better than ever. Our dedicated call centre staff are available from 8am until 8pm weekdays, 9-5 Saturday and 10 until 4 on a Sunday. Our team of legal experts are also on hand to deal with any expenses as a result of your claim.

AA Breakdown Assist

After your car purchase our team will administer your 12 months complimentary AA Breakdown Policy. All documentation and correspondence will be sent to you directly from The AA, via post and email.

AA HPI Check

We take care of the HPI on your new car as a matter of course and we also HPI check your part exchange (if you have one) at our expense, typically in the region of £10-15. You do not need to HPI a car you are purchasing from us. Please consider that when we purchase cars we think the same as our customers and we are very picky about our stock. We look at service history, owners, condition and more importantly mileage checks and HPI (which we also must pay for). If you would like a copy please ask and we will be happy to provide you with one.

Finance

We do a great deal of work behind the scenes with our partner finance providers. From negotiating excellent rates with our current partners, to bringing additional finance companies on board if we feel they have a great product for our customers.

We process all your finance needs in house, setting up your new package including all relevant identification checks and completing all paperwork on your new agreement from initial set up to completion phase. We fully settle any existing finance on your part exchange, meaning you don’t have to do anything. All part exchanges are settled usually within three working days depending on finance company.