Click & Delivery T&C's

Click & Delivery T&C's

If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

  • You have 14 days to get to know your new vehicle and to make sure it suits you. If you change your mind just let us know in writing by post Redgate Lodge, New York Road, Shiremoor, NE27 0ER or in email to sales@redgatelodge.co.uk and to reach us by 6pm on the 14th day following delivery. You will need to return the vehicle to us, we can help with collection which is chargeable. Once we receive the vehicle, we will process your refund in full.
  • We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
  • An excess mileage charge of £1.50 per mile for any mileage over 15 miles in those 14 days will apply. If you do change your mind you cannot use the car once you have notified us - but you must still tax and ensure the vehicle until it is returned to us.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended)