BODYSHOP

Accident Management

Non-Fault Accident Repairs Newcastle & North East

Accident Damage Image (1) - Redgate Lodge

Keep Driving a Like for Like Vehicle While We Repair Yours

Had an accident that wasn’t your fault?

If another driver has caused damage to your vehicle, you have more choices than simply accepting your insurance company’s recommended repairer.

At Redgate Lodge Bodyshop, we work alongside specialist accident management partners to help keep your life moving while we restore your vehicle to the highest possible standard.

From the moment you contact us, we’ll guide you through the process, arrange professional repairs and, subject to eligibility and availability, help arrange a like for like replacement vehicle so your daily routine is disrupted as little as possible.

Why Choose Redgate Lodge?

Manufacturer Quality Repairs

Our experienced technicians use industry approved repair methods and high quality parts to return your vehicle to pre-accident condition.

Whether you drive:

  • BMW
  • Audi
  • Mercedes-Benz
  • Volkswagen
  • Land Rover
  • Tesla
  • Porsche
  • Family hatchbacks
  • Commercial vehicles

Your vehicle receives the same attention to detail that has earned Redgate Lodge thousands of five star customer reviews.

Like for Like Replacement Vehicles

One of the biggest frustrations after an accident is being left with a small courtesy car that doesn’t suit your lifestyle.

If you’re eligible for a non-fault accident management service, a replacement vehicle can often be arranged that closely matches the type of vehicle you normally drive.

That means:

  • SUV replaced with an SUV
  • Executive car replaced with an executive vehicle
  • Commercial vehicles for business users
  • Prestige vehicles for prestige owners
  • Helping you continue with work, school runs and family life with minimal disruption

Subject to availability and claim eligibility.

Why Not Just Go Through Your Insurance Company?

Many drivers automatically call their insurer and accept whichever repairer is offered.

However, you may have alternative options following a non fault accident.

Benefits can include:

Personal Claims Support

A dedicated claims team helping manage the process from start to finish.

High Quality Repairs

Your vehicle is repaired by experienced accident repair specialists rather than simply being allocated to the nearest available repair centre.

Less Disruption

Replacement vehicle solutions help you stay mobile while your own vehicle is being repaired.

Assistance Throughout Your Claim

From arranging repairs to communicating with insurers and keeping you updated, experienced accident management professionals help simplify the process.

What Should You Do After a Non Fault Accident?

If it is safe to do so:

  • 1. Check everyone is safe.
  • 2. Exchange names, addresses and insurance details.
  • 3. Take photographs of the vehicles and accident scene.
  • 4. Record registration numbers and witness details.
  • 5. Contact Redgate Lodge Bodyshop before arranging repairs.

Our team will explain your options and guide you through the next steps.

Why North East Drivers Choose Redgate Lodge

  • Experienced accident repair specialists
  • Modern bodyshop facilities
  • Friendly local team
  • Professional paint and body repairs
  • Prestige vehicle experience
  • Customer first approach
  • Fast communication throughout your repair

We understand that an accident is stressful enough. Our goal is to make getting back on the road as straightforward as possible.

Frequently Asked Questions

Can I choose my own repairer?

In many circumstances you are able to choose where your vehicle is repaired rather than simply accepting the repairer suggested by your insurer. Always check your policy and circumstances.

Will I receive a replacement vehicle?

For eligible non fault claims, replacement vehicle solutions may be available, including vehicles that closely match your own, subject to availability and claim acceptance.

Do I need to pay upfront?

Every claim is different. Our team and accident management partners will explain the process and any applicable terms before repairs begin.

What vehicles do you repair?

We repair all makes and models, including prestige, performance, electric and commercial vehicles.

Contact Redgate Lodge Bodyshop

If you’ve been involved in a non-fault accident anywhere in Newcastle, North Tyneside or the wider North East, speak to our team before booking your repair.

We’ll explain your options, answer your questions and help get you back on the road as quickly as possible.

Redgate Lodge Bodyshop

Professional Accident Repairs • Non-Fault Claims Support • Quality Vehicle Restoration

Need some help?

Whether you have a question about our used vehicles, applying for finance, or booking into our service centre, our team is ready to answer all of your questions.

Contact us