Enjoy this episode here: Redgate Lodge | Dealership Diary, your inside look at life at one of the leading North East used car dealers, Redgate Lodge Motor Group in Newcastle upon Tyne!
This week, Redgate Lodge Owner & Managing Director Scott is joined by Marketing Manager Anthony as they take the Cupra Formentor out for a ten-minute test drive. 🚙 Is it the best family SUV on the market right now? They discuss the styling, practicality, performance and everyday usability of one of today’s most popular SUVs.
🔧 We also head into the Bodyshop to catch up with Rob, who talks us through the latest repair projects currently in the workshop. From accident repairs to cosmetic work, including a camper van requiring a full bottom-half repaint, there’s plenty happening behind the scenes.
🚘 Buyer Steven R brings us up to speed with the latest used car stock arriving at Redgate Lodge over the coming weeks, giving you an early look at some exciting vehicles heading to the forecourt.
⭐ Scott also introduces our brand-new customer review system, making it easier than ever for customers to leave reviews for individual team members while helping us gather valuable feedback to continually improve our customer service.
🤝 Finally, we sit in on a productive Sales Team meeting, where the team discusses new ways to work together to deliver an even better customer experience. Topics include our new missed-call system, reducing the number of cars returning to Redgate Lodge, and ensuring every customer receives the highest level of service.