Support Package Explained
Support Package Explained
At Redgate Lodge we always try to offer value for money when offering customers, the products and services we provide. We have to work hard behind the scenes to make sure that if or when you have an issue with your new car, or even just need keeping updated, that we have systems in place to take care of everything.
For any confusion over our Support Package, we have listed just a few items that is covered in the package so you can have the confidence in us knowing that we are only charging it for the right reasons.
We know that it can be a pain if your car is off the road due to mechanical issues, or even just booked in for a service or MOT. We now have four Bosch car service courtesy cars available, meaning you are not inconvenienced in any way. This service is un capped, and the car can be used whenever you make a booking. The courtesy car is charged to the general public at a cost of £15 per day, this includes administration setup, insurance and also re valet for the next customer, but is FREE of charge to anyone who has purchased a car from us. Please state upon making any bookings if you would need the use of our courtesy cars. Also, please bear in mind the insurance cover is subject to age, driving experience, and also takes into consideration any convictions on your license. Remember when possible to book in advance as all courtesy cars are in high demand.
Processing Warranty Claims
We have an internal warranty claims team in place to process any claims made in advance, meaning you get your car back at the earliest available opportunity. There is no waiting around for independent assessor to check your car over and validate claims, as we have self-authorisation. In Addition to this we also process all the paperwork, meaning all we need from you is a signature upon collection.
Warranty Excess Charge.
Very similar to car insurance, warranty companies charge an excess when a customer makes a claim. Our warranty company charge £30 excess meaning customers are responsible for the first £30 of the claim. As part of our Support Package if you bring your car to our Bosch Car Service Centre you will not be charged an excess.
Warning lights provide a clear sign to drivers that something is amiss with their vehicle. If you see a warning light appear on your dashboard, it may be simply due to an electrical fault, or it may be a sign that there is a serious problem with the car. Even if you aren't experiencing any performance issues, it's essential to get the cause of the warning light coming on checked and rectified. As part of our Support Package if you bring your car to our Bosch Car Service Centre you will not be charged for any diagnostic, this is valid for the length of time you own the vehicle and is normally charged at a rate of £30.
Bosch Service Plan
Again, we have a service admin team in place who send you reminders when your car is due for service, mot and also confirmation of bookings you may make to our Bosch Service centre via text straight to your mobile, and also via email, meaning you never have to worry about missing your MOT due date or go overdue on your service (which can lead to voiding warranties). Due to demand and to avoid disappointment we recommend you book in early.
Handover Platinum Valet
Upon your purchase of your new vehicle we will book your car in to our Car Spa valet department, where it will receive our “platinum” valet (rrp £50) details of what our platinum valet can be found here
Fuel For Your First Journey
Prior to collection we will also make sure the fuel light isn’t on, so your first trip in your new car isn’t worrying if you will make it to the petrol station or not. Please consider that all cars we purchase tend to have little to no fuel left in them by the previous owner, due to high fuel cost in the UK today. This means that we like to ensure there is a minimum of £15-£20 in every car.
Registration Documents / change of ownership
V5 registration documents are also filled in by us and sent to the DVLA “recorded delivery” at an extra cost, so we can track your document if ever there is an issue, again taking out the hassle for you of registering your new car in your name. We also help you with your new car by administering your tax for your new vehicle on site on day of collection, meaning when you leave your car is road legal.
When you drive away in your new car, you can, knowing you are in safe hands. Our team work very hard behind the scenes to ensure every car sales process is complete
After your car purchase our administration team will administer your Warranty (be it 12,24 or 36 months)
Williams Ceramic Coat Administration
If you choose to have, your paintwork protected by our market leading Williams Ceramic coat we also administer the lifetime warranty that covers the product, and again administer any claims that you may have.
AA Breakdown Assist
After your car purchase our administration team will administer your 12 months AA Breakdown Assist Policy. All documentation will be sent to you directly from The AA.
AA HPI Check
We take care of the HPI on your new car, and your part exchange if you have one. You do not need to HPI a car you are purchasing from us. Please also consider that when we are purchasing cars we think the same as our customers, so we also look at service history, owners, condition and more importantly mileage checks and HPI (which we also must pay for). If you would like a copy please ask and we will be happy to provide you with one.
We process all your finance needs in house, setting up your new package including checking all the relevant identification and completing all paperwork on your new agreement from initial set up to pay out completion phase. We also settle off any existing finance on your part exchange, meaning you don’t have to do anything. All part exchanges are settled within three working days.